Shipping policy

Name: Centauri Pure
Address: 800 North King Street, 304, Wilmington, Delaware, 19801, US
Telephone: 3025997007
Price range: USD

Orders are processed and shipped within 24-72 business hours (excluding weekends and holidays).
During high-volume periods (sales, promotions, holidays), processing times may be longer.
We do not ship on weekends or holidays.
Once an order is handed to the carrier, delivery routes and schedules are determined by the shipping provider.
Centauri Pure is not responsible for lost, stolen, or delayed packages once they leave our facility.
We currently ship domestic and to Canada from the United States.
Shipping costs are non-refundable if an order is delayed, an incorrect address is provided, or if the order included free shipping.

We currently only ship to Canada.
Standard International Shipping: Up to 14 business days from the shipping date.
International orders may experience delays due to customs processing.
Import duties, taxes, and customs fees are the responsibility of the customer. Centauri Pure does not cover these charges.
We do not ship to the following countries: Afghanistan, Belarus, India, Iraq, Russia, Tanzania, Tristan da Cunha, Turkmenistan, Yemen.

If a package is refused, abandoned, or returned due to incorrect address, unpaid customs fees, or other delivery issues, a refund will not be issued.

Some countries restrict certain ingredients from being imported. Before purchasing, check with your local customs agency regarding ingredient regulations.
If customs seizes your package, Centauri Pure will not issue a refund unless all products are returned in their original condition.

Check around your property, with neighbors, or with your building’s management office.
If your package hasn’t arrived within 3+ days of the estimated delivery date, please contact the shipping carrier directly: USPS, FedEx, UPS, DHL, or Passport.

For additional support, contact our team at info@centauripure.com.